Thursday, December 15, 2011
0010 - Still still
Thousand. Thousand. Thousand. Thousand. Thousand. Thousand. Thousand. Thousand. Thousand. Thousand. Thousand. Thousand. Thousand. Thousand. Thousand. Thousand.
It looks worse than that ^, really, it does, but that ^ gives you an idea what sixteen thousand looks like. (sense of humor... still got one, but barely)
There is now an attorney involved. That's the very short version. The longer version includes lots of stress, irritation, (giving way to) murderous rages, heartburn, research, the development of ulcers, and the writing of letters - and it takes place over the course of... well, October 23rd and counting. On the upside, my brain is working in ways it hasn't in years, and if it weren't happening to me it might almost be fun. I considered law as an occupation when I was younger, but lacked the confidence and didn't pay attention when my mother told me not all attorneys argued in front of a judge. Oh the naive innocence of the young... I may have missed my calling and I can't even blame my mother - what is this world coming to?
But this wasn't a blog to grouse about the truck (hiss), it's a blog to grouse that the maiden voyage we planned after Christmas will not be happening. We're bummed. We were excited to take CC out for the first time and get a taste of what it will be like for the long haul. We had a nice RV park all picked out and everything. Now we'll be staying in a hotel room. *sad face*
Wait.
*happy face!!!*
Because in just two 'short' days, my stepson and I fly to Scotland to meet up with my favorite husband and tour my favorite vacation spot in the entire universe. We even spend the first night in my favorite place, in my favorite vacation spot, Birnam/Dunkeld and we eat at my favorite restaurant in Scotland - the Atholl Arms Hotel (looks like someone with a lisp cursing doesn't it? I can't be the only one who thinks that). It's been six very long months and it's been hard on us, but I have a very considerate husband who goes out of his way to keep in touch with me, and we are able to talk almost every day, which makes it bearable (but not easy). Anyway, we will have three weeks together and are planning to do a lot of traveling to see family and friends, as well as our land in TN, so our foul moods are slowly giving way to smiles and good humor again.
Forgot to mention - yesterday at 10:30 am we officially became TN land owners!!! Now the fun really begins... we have a building kit to put together and utilities to run and septic to install. No rest for the wicked.
Anyway, since this is a season to be thankful, I want to end by saying that we are extremely fortunate to have some amazing people in our lives. From kind acts by strangers, to friends so wonderful that we probably don't deserve them, we are reminded daily that we are the lucky ones. 2011 has been a good year for relationships; I've reconnected with people that I've wondered about for years, and spent more time than ever with my family, both of which make me happy, though there are people I still miss and hope to see again soon. I'm lucky that my friendships are pretty much eternal. Whether I see them every day, or once every year or two, every friend is important to me. So thank you to everyone who has touched our lives, whether you know it or not, but especially to our friends and family.
So have a merry Christmas, or whichever holiday you celebrate, and may 2012 be our best year ever (capped off by the election of a new President just before the world ends on 12/21/2012). ;p Next time you hear from me I'll be posting pictures from our trip.
Saturday, December 3, 2011
0009 - A (Lengthy) Disappearing Act
First, a few lessons I've learned along the way, because I'm starting to feel like something of an expert lately (you wouldn't believe all the battles I've fought). I have learned that customer service reps are merely a first line of defense meant to exhaust you into giving up. Most of them are not empowered to help you, and many people take their word as gospel so they just give up - this is what a company wants you to do. If you aren't getting anywhere with a customer service rep, ask to speak to a supervisor or request the address for the corporate office and write a letter. Letters are very effective if done right. I once received a refund for a missed shipping date and a $50 gift card for having written a letter.
Always document when you called and who you spoke with. When writing a letter or email, give praise if praise is due (if one of the ten reps you've spoken too went out of their way to help you, give them props), take emotion out of it and state facts, tell them what the issue is and how they can resolve it to your satisfaction. Don't threaten them, don't use expletives, don't even use the word "you", always try to refer to a company so that it doesn't feel personal to the person reading it. Allow them the opportunity to rectify the situation as long as it's reasonable to do so, but draw the line at more than one or two attempts.
When speaking to a representative, realize that it is not their fault and - as I said earlier - they are most likely not very empowered. If you lose your cool they are less likely to want to help you so they will just play dumb or give standard responses. If you are pleasant, you will stand out from the crowd and they may actually offer solutions you hadn't thought of, or make an exception to a rule. It is when you are about to lose your cool that I suggest requesting a supervisor. I try to give each rep the benefit of the doubt unless they prove themselves completely incompetent. Also, since many call centers seem to be in India now, you may have problems understanding or communicating with a rep, it's okay to pretend that the call was dropped and call back, or ask to speak to a supervisor.
The way I see it, we are the customers. We have a choice in where we do business. Companies don't have to act as if we are royalty, but they should certainly show us more respect than most do. I resent it when I have to stay on top of something, when a company says they will call me back and they don't, when they give me a delivery date and every time the deadline arrives they offer up excuses, when they put me through automated attendant hell, when they act as if I am a burden. And I don't know about you, but the longer I sit on hold, the angrier I get, especially if I keep getting transferred from department to department and have to tell my story to five different people. They always seem to take copious amounts of notes, but the next rep never seems to be able to find them.
So enough of that. On to the accolades.
Consistently good service... on time shipments, correct items shipped, pleasant cashiers/ representatives, easy returns:
- JC Penney
- Bed Bath & Beyond
- Bath & Body Works
- DirecTV (phone reps only... techs usually seem to have some excuse for running late and a tendency to voice how incompetent previous technicians were... I think it's an ego thing because Comcast and Time Warner techs were the same way... repairmen in general...)
- Barnes & Noble (storefront staff and online book help, not necessarily tech support)
- Amazon.com
- O.co
Standouts:
Citibank - They once refunded a payment I'd made when my bank account was overdrawn (gross misunderstanding with a vendor about a refund) and saved my butt. They also transferred a charge over to a promotional offer once. They didn't have to do either of those things and I guarantee you most banks wouldn't. I have been a long-time customer and they have always come through for me.
Pinkberry - I ordered my fro-yo to go and the girl behind the counter actually put ice in a baggie and set it inside the bag with my yogurt to keep it cold
Soap.com - I received a surprise free goodie (full-sized Comtrex) with my order, they have a 365 day return policy with free return shipping, and you can mail in coupons (I've dreamt of it and never thought it could be manifested in real life!). All of the items were in plastic baggies in case they spilled out and there was a very nice welcome letter from the owners. Very nice.
AT&T Wireless - When my husband flew back to Dubai he didn't turn his phone off, and if you just turn data off but don't turn the phone off, it doesn't register, it's like rebooting a computer after installing software I guess. We would have incurred an $800 charge for the data, but the representative said they had just started an international data plan and she could grandfather him in so all we would owe is $35. Then she asked if he planned on using a data plan, and if not said she could set it to auto-terminate at the end of the month. What's more? She actually did it. They also called us one month when his usage spiked to let us know that our bill was going to be higher than normal and find out if it was actually us making the calls. It was, so it was fine, but they suggested that I review my bill at the end of the month and dispute all the one minute charges for $3.99 because those were probably calls that didn't connect and after the 3rd ring (?) they start to charge. That saved us another $40. Most companies don't do things like that.
Bad Boys Transport - The driver that delivered my RV (on Thanksgiving Day) apparently only had my work number... I wasn't at work that day. He called several times and couldn't reach me, called the dealership and couldn't reach them, called his dispatch and no one answered. Finally he found my address on the temporary license plate (we had given him the address to the storage facility) and drove to my house. My neighbor happened to be home and she called me. He arrived about 8 hours earlier than expected and went out of his way to track me down. They get major props.
One King's Lane - Got a nice introductory deal from them with a signup bonus, a really nice bowl set and colorful vase practically for free. The items took a while to arrive but I was pleasantly surprised by the quality, and to be fair I think I've just been spoiled by the 2-day shipping I've gotten from Amazon Prime lately. Today I got a thank you gift of note cards. It was unexpected and I thought it was a nice touch.
Bay Area Postal - These guys are local, but I can't say enough nice things about them. The service is personalized, they remember their customers and always seem to be smiling. It's a little out of my way to go here, but it's worth it.
The Body Shop - Yes I love my bath products! I had a Groupon, $20 for $40 worth of product. I was hoping to score more Amber Oud to replace what I'd bought in Dubai and since used up. Apparently it's Dubai specific. :( However, on the day I chose to spend my Groupon, TBS was running a promotion where they gave each customer a card with a little perforated zipper, you open it up and get different deals... half off, one free item, etc. I got Buy One Get One Free (BOGO as it's known). I thought it was exactly that. Buy ONE, get ONE. The cashier told me I could get four more items if I wanted, I hadn't bought $40 worth of product yet. So it wasn't limited to one item, it counted for my whole purchase. I don't think that was true, and in a rare moment of ethical consumerism I did try to clarify, but she's the expert, so I ended up with almost $100 worth for a little over $20 plus tax. This makes Kristy happy.
Lastly... stores that I have butted heads with, but have gone back and made it right include Sears and Walgreens. Sears gave me the $50 gift card I mentioned earlier. Their corporate office called me after I wrote the letter. So I turned around and used the gift card during a promotion where you buy $50 in men's wear and get a $25 gift card to spend two weeks later. Mike got a whole new wardrobe for Dubai and we didn't pay for much out of pocket. It was pretty awesome. All I wanted was a refund for the shipping, the gift card was one of those unexpected things that makes a company stand out.
Tuesday, November 29, 2011
0008 - Alba
Saturday, November 26, 2011
0007 - Making the most of things
Friday, November 25, 2011
0006 - The arrival
I was a little nervous because I hadn't actually been inside that particular model, I'd been in one that was very similar, but not a Cedar Creek... I have to say - we made the right choice. When I was looking at houses to buy, I walked in the door of my current home and knew right away that I liked it, it was bright and airy and felt like home. I felt the same way when I walked into our fifth wheel. Our fifth wheel is AWESOME (both in the emotion it invokes and in size - that sucker's huge), and it just felt right. I can't wait for Mike to see it in person.
I was able to bring some of the RV stuff we've been accumulating and at least get it inside and sort of put away... while there was power to the slides, the lights didn't come on, so either I don't know what I'm doing - which is entirely possible - or I have to be connected to a power source to run the lights at this point. I'm planning to stop by again today while it's light outside and do a better job. I still have a lot of space at this point, but not everything we're planning to bring is in there yet, so we'll see how it all shakes out.
Anyway... the living room is huge, it's probably close to the size of our living room now. Not 1:1, but it's similar in size to the sitting area that we actually use. The kitchen feels separate because of the way the countertops wrap around, but it also feels fairly large because off to the side is another counter I can pull out to use when I'm cooking. Oddly enough, we may have more counter space in the fifth wheel than we do at home. No joke.
Bedroom is also roomy. Because the bathroom is a completely separate room and the adjoining wall is solid, it feel more spacious even with a king sized bed. And speaking of, the bathroom feels larger than the one in my 80's style home where everything is all crammed in together. I was disappointed that there was no tub... I thought the shower base had a tall ledge that would allow me to take a shallow bath, but that's not the case. Oh well. I wasn't going to take a lot of baths anyway, I knew that going into it. I just really love baths, so that's my one sacrifice.
All in all it is a very well designed space. Lots of storage inside, brand names everywhere (Serta, Lazyboy, Amana), lots of windows. I'm very, very happy.
Monday, November 21, 2011
0005 - The Money Pit
- A Keurig leads to the purchase of a gold filter, and k-cups, and a carousel for the k-cups.
- A Sodastream leads to the purchase of a CO2 canister, and syrup, and spare bottles, and a spare CO2 canister.
- A digital camera leads to the purchase of spare batteries, and memory cards, and a case to put them all into, and a tripod to hold your camera steady, and an extended warranty to protect your investment.
Sunday, November 20, 2011
0004 - Dropping the lbs
Saturday, November 19, 2011
0003 - I got gadgets and doodads a-plenty
Thursday, November 17, 2011
0002 - Games Do Not Become Us
- Many dealerships post a price that doesn't include freight, prep and document fees, so make sure you ask what that price does include because those fees can add another $2k to the cost of your RV. When I say freight, I mean the cost to ship it from the manufacturer to the dealership, much like the destination fee that an automobile dealership would charge. Shipping to you will be extra (if applicable), and don't forget the sales tax.
- Prices vary wildly. Our fifth wheel had an average MSRP of around $75k. About half the dealerships online reduced the price to $67k, and the other half hovered between $55-57k. We got ours for considerably less - and we didn't have to haggle. It pays to do your research. Generally, you can find an RV for around 28% below MSRP if you are willing to shop around, at least at this point in the year; I've heard that July is also a good time to buy as that's the end of the model year for RV manufacturers. Make sure you compare the features too, if the dealer has installed additional options then the RV is going to cost more - but it's only worth more to you if you care about those options.
- Be willing to walk away. You've heard it before, and trust me - it's true. I was probably $2,500 away from making a deal with a local dealership for a Keystone Montana, but the salesman wanted to play games. He would walk away to talk to his manager and come back with a deal so good he couldn't believe he could offer it to me at that price... but it wasn't what we wanted to pay. He asked what we would buy it for today - they like to throw that phrase at you - 'what would you buy it for today?' and 'here's what we'll do for you', so we made an offer and he came back about $7k too high. I walked away because he insulted my intelligence. Went home and searched for that model only to find that the very same dealership was offering that very same RV for only $2.5k above our offer. At that point I was about $4.5k worth of pissed off. The salesman called me two days after we bought the Cedar Creek to see if I was still interested. The answer was a resounding no.
- Step inside an actual RV. We saw several we thought we liked online, but the one I thought was the front runner turned out to be a dud. Going to a dealership and looking around really helped us focus our search. It's incredibly difficult to specify all of the features you want in a search string, and there are tons of manufacturers out there... you can spend as much or as little as you want. Visiting a dealership is the only way to really get a feel for size and features... after that, the internet is your best friend, if nothing else you can play one dealer against another to see who wants your business more (as long as you're reasonable).
- Don't forget about the R-values. If you are going to be somewhere really hot or really cold, you need the proper amount of insulation.
- Think about how you're going to use the RV. We will be living in ours so we needed a floorplan that would give us a private space when my stepson, or anyone else, comes to visit; I wanted a bathroom that was a room unto itself, not one that was inside the master bedroom or one that didn't have a door between the two. We decided we liked the entertainment center to be in the front or the back of the RV, not on the side, so that when we're in the living area, our focus is away from the kitchen and dining rooms and it feels more like a separate room. We liked the open feel of a freestanding table and chairs versus the solid banquette-style dining area. Those became our absolutes. And then we discovered self-leveling jacks and that became an absolute. And L-shaped kitchens... and fireplaces... so we soon became very, very picky and were lucky to find an RV at all!
- Don't tell the bank that you're going to live in your RV. It makes them nervous. Apparently a lot of people are buying RV's then not paying for them, and the banks can't find them to repossess. One bad apple spoils the whole party.