Thursday, December 15, 2011

0010 - Still still

We still don't have a truck. Turns out that the people who sold it to us are complete frauds and it only got 94 miles down the road before the engine blew. We need a new engine. Sixteen thousand dollars.

Thousand. Thousand. Thousand. Thousand. Thousand. Thousand. Thousand. Thousand. Thousand. Thousand. Thousand. Thousand. Thousand. Thousand. Thousand. Thousand.

It looks worse than that ^, really, it does, but that ^ gives you an idea what sixteen thousand looks like. (sense of humor... still got one, but barely)

There is now an attorney involved. That's the very short version. The longer version includes lots of stress, irritation, (giving way to) murderous rages, heartburn, research, the development of ulcers, and the writing of letters - and it takes place over the course of... well, October 23rd and counting. On the upside, my brain is working in ways it hasn't in years, and if it weren't happening to me it might almost be fun. I considered law as an occupation when I was younger, but lacked the confidence and didn't pay attention when my mother told me not all attorneys argued in front of a judge. Oh the naive innocence of the young... I may have missed my calling and I can't even blame my mother - what is this world coming to?

But this wasn't a blog to grouse about the truck (hiss), it's a blog to grouse that the maiden voyage we planned after Christmas will not be happening. We're bummed. We were excited to take CC out for the first time and get a taste of what it will be like for the long haul. We had a nice RV park all picked out and everything. Now we'll be staying in a hotel room. *sad face*

Wait.

*happy face!!!*

Because in just two 'short' days, my stepson and I fly to Scotland to meet up with my favorite husband and tour my favorite vacation spot in the entire universe. We even spend the first night in my favorite place, in my favorite vacation spot, Birnam/Dunkeld and we eat at my favorite restaurant in Scotland - the Atholl Arms Hotel (looks like someone with a lisp cursing doesn't it? I can't be the only one who thinks that). It's been six very long months and it's been hard on us, but I have a very considerate husband who goes out of his way to keep in touch with me, and we are able to talk almost every day, which makes it bearable (but not easy). Anyway, we will have three weeks together and are planning to do a lot of traveling to see family and friends, as well as our land in TN, so our foul moods are slowly giving way to smiles and good humor again.

Forgot to mention - yesterday at 10:30 am we officially became TN land owners!!! Now the fun really begins... we have a building kit to put together and utilities to run and septic to install. No rest for the wicked.

Anyway, since this is a season to be thankful, I want to end by saying that we are extremely fortunate to have some amazing people in our lives. From kind acts by strangers, to friends so wonderful that we probably don't deserve them, we are reminded daily that we are the lucky ones. 2011 has been a good year for relationships; I've reconnected with people that I've wondered about for years, and spent more time than ever with my family, both of which make me happy, though there are people I still miss and hope to see again soon. I'm lucky that my friendships are pretty much eternal. Whether I see them every day, or once every year or two, every friend is important to me. So thank you to everyone who has touched our lives, whether you know it or not, but especially to our friends and family.

So have a merry Christmas, or whichever holiday you celebrate, and may 2012 be our best year ever (capped off by the election of a new President just before the world ends on 12/21/2012). ;p Next time you hear from me I'll be posting pictures from our trip.

Saturday, December 3, 2011

0009 - A (Lengthy) Disappearing Act

Good customer service is so rare these days that I can count the companies who haven't pissed me off on two hands and have almost a whole hand leftover. But instead of focusing on the negative, because it has been a very negative month for me, I would like to focus on companies who deserve the accolades, because we always seem to share the bad reviews but never the good. I understand that everyone has different experiences, so these are mine and mine alone. Rest assured that when I have a bad customer experience, I fight to the bitter end for a resolution and in some cases never do business with that company again. These companies stand out from the crowd and have pleasantly surprised me in some way and/or have consistently provided outstanding customer service. We're talking years of it.

First, a few lessons I've learned along the way, because I'm starting to feel like something of an expert lately (you wouldn't believe all the battles I've fought). I have learned that customer service reps are merely a first line of defense meant to exhaust you into giving up. Most of them are not empowered to help you, and many people take their word as gospel so they just give up - this is what a company wants you to do. If you aren't getting anywhere with a customer service rep, ask to speak to a supervisor or request the address for the corporate office and write a letter. Letters are very effective if done right. I once received a refund for a missed shipping date and a $50 gift card for having written a letter.

Always document when you called and who you spoke with. When writing a letter or email, give praise if praise is due (if one of the ten reps you've spoken too went out of their way to help you, give them props), take emotion out of it and state facts, tell them what the issue is and how they can resolve it to your satisfaction. Don't threaten them, don't use expletives, don't even use the word "you", always try to refer to a company so that it doesn't feel personal to the person reading it. Allow them the opportunity to rectify the situation as long as it's reasonable to do so, but draw the line at more than one or two attempts.

When speaking to a representative, realize that it is not their fault and - as I said earlier - they are most likely not very empowered. If you lose your cool they are less likely to want to help you so they will just play dumb or give standard responses. If you are pleasant, you will stand out from the crowd and they may actually offer solutions you hadn't thought of, or make an exception to a rule. It is when you are about to lose your cool that I suggest requesting a supervisor. I try to give each rep the benefit of the doubt unless they prove themselves completely incompetent. Also, since many call centers seem to be in India now, you may have problems understanding or communicating with a rep, it's okay to pretend that the call was dropped and call back, or ask to speak to a supervisor.

The way I see it, we are the customers. We have a choice in where we do business. Companies don't have to act as if we are royalty, but they should certainly show us more respect than most do. I resent it when I have to stay on top of something, when a company says they will call me back and they don't, when they give me a delivery date and every time the deadline arrives they offer up excuses, when they put me through automated attendant hell, when they act as if I am a burden. And I don't know about you, but the longer I sit on hold, the angrier I get, especially if I keep getting transferred from department to department and have to tell my story to five different people. They always seem to take copious amounts of notes, but the next rep never seems to be able to find them.

So enough of that. On to the accolades.

Consistently good service... on time shipments, correct items shipped, pleasant cashiers/ representatives, easy returns:
  • JC Penney
  • Bed Bath & Beyond
  • Bath & Body Works
  • DirecTV (phone reps only... techs usually seem to have some excuse for running late and a tendency to voice how incompetent previous technicians were... I think it's an ego thing because Comcast and Time Warner techs were the same way... repairmen in general...)
  • Barnes & Noble (storefront staff and online book help, not necessarily tech support)
  • Amazon.com
  • O.co

Standouts:

Citibank - They once refunded a payment I'd made when my bank account was overdrawn (gross misunderstanding with a vendor about a refund) and saved my butt. They also transferred a charge over to a promotional offer once. They didn't have to do either of those things and I guarantee you most banks wouldn't. I have been a long-time customer and they have always come through for me.

Pinkberry - I ordered my fro-yo to go and the girl behind the counter actually put ice in a baggie and set it inside the bag with my yogurt to keep it cold

Soap.com - I received a surprise free goodie (full-sized Comtrex) with my order, they have a 365 day return policy with free return shipping, and you can mail in coupons (I've dreamt of it and never thought it could be manifested in real life!). All of the items were in plastic baggies in case they spilled out and there was a very nice welcome letter from the owners. Very nice.

AT&T Wireless - When my husband flew back to Dubai he didn't turn his phone off, and if you just turn data off but don't turn the phone off, it doesn't register, it's like rebooting a computer after installing software I guess. We would have incurred an $800 charge for the data, but the representative said they had just started an international data plan and she could grandfather him in so all we would owe is $35. Then she asked if he planned on using a data plan, and if not said she could set it to auto-terminate at the end of the month. What's more? She actually did it. They also called us one month when his usage spiked to let us know that our bill was going to be higher than normal and find out if it was actually us making the calls. It was, so it was fine, but they suggested that I review my bill at the end of the month and dispute all the one minute charges for $3.99 because those were probably calls that didn't connect and after the 3rd ring (?) they start to charge. That saved us another $40. Most companies don't do things like that.

Bad Boys Transport - The driver that delivered my RV (on Thanksgiving Day) apparently only had my work number... I wasn't at work that day. He called several times and couldn't reach me, called the dealership and couldn't reach them, called his dispatch and no one answered. Finally he found my address on the temporary license plate (we had given him the address to the storage facility) and drove to my house. My neighbor happened to be home and she called me. He arrived about 8 hours earlier than expected and went out of his way to track me down. They get major props.

One King's Lane - Got a nice introductory deal from them with a signup bonus, a really nice bowl set and colorful vase practically for free. The items took a while to arrive but I was pleasantly surprised by the quality, and to be fair I think I've just been spoiled by the 2-day shipping I've gotten from Amazon Prime lately. Today I got a thank you gift of note cards. It was unexpected and I thought it was a nice touch.

Bay Area Postal - These guys are local, but I can't say enough nice things about them. The service is personalized, they remember their customers and always seem to be smiling. It's a little out of my way to go here, but it's worth it.

The Body Shop - Yes I love my bath products! I had a Groupon, $20 for $40 worth of product. I was hoping to score more Amber Oud to replace what I'd bought in Dubai and since used up. Apparently it's Dubai specific. :( However, on the day I chose to spend my Groupon, TBS was running a promotion where they gave each customer a card with a little perforated zipper, you open it up and get different deals... half off, one free item, etc. I got Buy One Get One Free (BOGO as it's known). I thought it was exactly that. Buy ONE, get ONE. The cashier told me I could get four more items if I wanted, I hadn't bought $40 worth of product yet. So it wasn't limited to one item, it counted for my whole purchase. I don't think that was true, and in a rare moment of ethical consumerism I did try to clarify, but she's the expert, so I ended up with almost $100 worth for a little over $20 plus tax. This makes Kristy happy.

Lastly... stores that I have butted heads with, but have gone back and made it right include Sears and Walgreens. Sears gave me the $50 gift card I mentioned earlier. Their corporate office called me after I wrote the letter. So I turned around and used the gift card during a promotion where you buy $50 in men's wear and get a $25 gift card to spend two weeks later. Mike got a whole new wardrobe for Dubai and we didn't pay for much out of pocket. It was pretty awesome. All I wanted was a refund for the shipping, the gift card was one of those unexpected things that makes a company stand out.

Tuesday, November 29, 2011

0008 - Alba

This has nothing to do with RV's, but hell, this blog is about life, it'll just have an RV bent to it for the next year or two. I'm kind of a random thought kinda gal and I just go with it. :)

Mike, Mikey and I are going to Scotland in a couple of weeks. This will be my third trip, and their first. I told our driver, Craig, that the route is up to him this time around; I usually plan most of it and he gets to squeeze in a couple of cool surprises here and there, so I can't wait to see what he has in store for us. It'll be nice to see him again too, he's a cool guy and traveling with him is always fun. I figure I've seen most everything I know to see, I have a few spots I am adamant about revisiting, but this trip will be mostly about me spending time with Mike and seeing Scotland through his eyes, and Mikey's. I think they're going to love it. How can they not? Scotland is amazing.

Part of the reason I fell in love with Tennessee is that parts of it remind me very much of Scotland - and not 'just' Scotland - but Birnam/Dunkeld, my favorite places in all of Scotland (have I said Scotland enough? Scotland, Scotland, Scotland, I love Scotland - Alba go bragh!). Some people like beaches. Some people like snowy mountaintops. I am a mountain, woods and lake person. I love the sound of water trickling over rocks, the wind in the trees, raindrops falling softly on a tin roof, the muffled sounds of a cold day, the crackle of wood in a warm fire - and I would be remiss if I didn't add -the howling of wolves. That's where I feel most at home. That kind of atmosphere energizes and rejuvenates me.

Speaking of TN (sort of), they were able to do our soil test today, and it was good news, the soil perked, so we could build a 3 BR / 2 BA house on the property... which we're not planning to do, but it increases the value of our land if we ever decide to sell. For us it means we can put in septic for CiCi to hook up to when we're home. Our realtor, Lindsey, ordered the appraisal and title search this afternoon, and once those come back, we can close on the property and it will be ours. It's exciting to think that when we go to TN in January, we will be going to 'our place'. It's a bit surreal actually. We've been talking about this for years... when we were just friends we daydreamed about having land, when we became involved we began to work toward making it happen.

Everything finally seems to be falling into place. We have CiCi, our truck will be here early next week. The land is almost ours... We can't wait until April... but for now, December is a good start.

Saturday, November 26, 2011

0007 - Making the most of things

Every Saturday morning for the past several months, I've driven to Montgomery, TX to volunteer at St. Francis Wolf Sanctuary. Not once in all that time has it rained, so I've often wondered what would happen if it did. The answer is simple - you get soaked to the bone and end up smelling like a wet wolf/dog. You may think that sounds miserable, but on the contrary, I love rain, and it was quality time with the woofers. I left feeling happy. That said, we didn't walk them, and there were no visitors to introduce them to, so it was a short day... after only 2-1/2 hours we were done and I was back on the road.

Since I had some extra time I decided to experiment a little and take a different route home. Ever since I got a GPS I've been less afraid to take 'risks' like that. Anyone who knows me will tell you that gadget changed my life - if I was unfamiliar with an area, I would not drive it because inevitably I would get lost, and then I would get flustered, and that would lead to a near miss of some kind... a GPS has pretty much solved that problem for me. I say 'pretty much' because they're not infallible, but on the whole I'm a much more confident driver thanks to satellites and disembodied voices coming from my car stereo (they're not in my head! they're not!).

Anyway, I've been taking CR105 through Conroe, then following Loop 336 to I-45S to get home. Every weekend I stop at Sonic (it's part of my ritual) and there's a road that runs alongside it, perpendicular to CR105 - I found myself wondering, 'where does that road go?' This week I did a little research and found that it runs into CR1448 which still joins I-45, only a few exits further down. Since I try to avoid I-45 as much as humanly possible, that route seemed ideal.

CR105 drives me nuts with it's varying speed limits and myriad stop lights; somehow even with three lanes there always seems to be too much traffic. This route has a lower speed limit, and for the most part it's a one-lane country road, but it has less traffic - which makes for a much more pleasant experience. There is nothing like a country road... winding and tree-lined... very peaceful. It's like Mrs. Todd's Shortcut minus the strange creatures.

The gamble paid off - it was such a pleasant drive. Had it been after sundown it might have been a different story because of the Renaissance traffic, but in the middle of the day... very nice.

The Conroe area is recreational in nature so, not surprisingly, as I drove down the road I passed a couple of RV and boat storage facilities, and it made me think that if we take the fifth wheel out to St. Francis while Mike is home on leave, we should take that road home. In fact, there is another fork in the road that I may try out next weekend to see if I can extend my off-freeway time even further.

I figure these are the kinds of little gems we'll run across in our travels... routes that may not be as direct, but seem worth the extra time because they're serene.

--------------

Today was American Express' Small Business Saturday. I'd been lucky enough to receive a $25 prepaid card from FedEx to spend today, and I also synced my AmEx to Four Square for a $25 statement credit. That's $50 in free money I 'had to' spend today. Fortunately, the local RV dealership was on the small business list, so I was able to use both to get some needed supplies. I'm telling you - if you're new to this... it's like buying a house... you may think you're done, but you're not. It. Never. Ends.

Today's haul: four chocks for the tires, a water pressure regulator so the city water doesn't destroy our plumbing, deodorizing tablets for the grey water tank, and rv-safe toilet bowl cleaner. On Friday I got a more sturdy hose for emptying the black water tank (a task that neither Mike nor I look forward to), it's actually two 10-foot sections of hose that can be coupled together in case we need a longer hose. I also bought two packages of enzymatic deodorizers for the black water tank, winterizer, a winterizer kit, and an air hose adapter for the winterizer kit. I asked the guy at Dues what we needed and apparently it's all about the poop and the winterization... even though Texas weather probably won't dip down to freezing for more than 14 days this winter, better safe than sorry (then again, the wolves and woofers have pretty thick coats, so maybe we're in for a cold snap).

Is it weird that I kinda want to go ahead and move into CiCi? (We name everything, so I'm thinking our home needs a name too... gotta run it by Mike though. CiCi = CC = Cedar Creek... there's madness to my method. ;p )

After reading the owner's manual I'm pretty intimidated. There is a lot to maintain, and new ways of doing things that I'm going to have to learn. If that wasn't enough, Mike mentioned electrical considerations today... we have a 50 volt plug, but some campsites only have 30 volt outlets, so we not only have to consider our weight load, now we have to think about our electrical load too. And our laundry load... he found a forum piece on lint from the washer/dryer potentially causing issues with the grey water tank. That's loads of stuff to consider!!!

My brain hurts just thinking of all the things we'll have to think about. I didn't realize you had to flush the anti-freeze out of the pipes and then sanitize them prior to use, or blow air out of the propane lines, or remove the water filter before you sanitize, or consider humidity issues if you live in it full time... I'm sure the RVeterans out there are probably laughing their asses off right now because they remember when they were this gobsmacked.

In closing, this isn't the best picture, but this is how I started my day today. It was so vibrant, and you could actually see both ends, but it was too big to capture and all I had was my cell phone. When we start traveling I'll take better pics, I promise.



Friday, November 25, 2011

0006 - The arrival

Yesterday was a happy Thanksgiving indeed - our RV is here!

I was a little nervous because I hadn't actually been inside that particular model, I'd been in one that was very similar, but not a Cedar Creek... I have to say - we made the right choice. When I was looking at houses to buy, I walked in the door of my current home and knew right away that I liked it, it was bright and airy and felt like home. I felt the same way when I walked into our fifth wheel. Our fifth wheel is AWESOME (both in the emotion it invokes and in size - that sucker's huge), and it just felt right. I can't wait for Mike to see it in person.

I was able to bring some of the RV stuff we've been accumulating and at least get it inside and sort of put away... while there was power to the slides, the lights didn't come on, so either I don't know what I'm doing - which is entirely possible - or I have to be connected to a power source to run the lights at this point. I'm planning to stop by again today while it's light outside and do a better job. I still have a lot of space at this point, but not everything we're planning to bring is in there yet, so we'll see how it all shakes out.

Anyway... the living room is huge, it's probably close to the size of our living room now. Not 1:1, but it's similar in size to the sitting area that we actually use. The kitchen feels separate because of the way the countertops wrap around, but it also feels fairly large because off to the side is another counter I can pull out to use when I'm cooking. Oddly enough, we may have more counter space in the fifth wheel than we do at home. No joke.

Bedroom is also roomy. Because the bathroom is a completely separate room and the adjoining wall is solid, it feel more spacious even with a king sized bed. And speaking of, the bathroom feels larger than the one in my 80's style home where everything is all crammed in together. I was disappointed that there was no tub... I thought the shower base had a tall ledge that would allow me to take a shallow bath, but that's not the case. Oh well. I wasn't going to take a lot of baths anyway, I knew that going into it. I just really love baths, so that's my one sacrifice.

All in all it is a very well designed space. Lots of storage inside, brand names everywhere (Serta, Lazyboy, Amana), lots of windows. I'm very, very happy.

Monday, November 21, 2011

0005 - The Money Pit

It sometimes amazes me how the purchase of one thing leads to the purchase of another item... and then another... and yet another... until you look back and realize you were duped! This one simple purchase was anything but!

A couple of small scale examples before we get to the meat of the matter:
  • A Keurig leads to the purchase of a gold filter, and k-cups, and a carousel for the k-cups.
  • A Sodastream leads to the purchase of a CO2 canister, and syrup, and spare bottles, and a spare CO2 canister.
  • A digital camera leads to the purchase of spare batteries, and memory cards, and a case to put them all into, and a tripod to hold your camera steady, and an extended warranty to protect your investment.
But you know what this is really about... oh yes... you know...

It started out as just a fifth wheel.

Plus tax, title and license.

Plus delivery.

Then we needed a hitch so we could attach it to the truck.

And the hitch had to be installed.

And slide awnings to keep debris from accumulating and interfering with our slide mechanisms.

And wheel covers or spray-on UV protectant to prevent our tires from UV deterioration.

And a screened in "patio" to expand our living space.

And solar panels and battery banks to supply electricity when we are boondocked.

And a specialty truck cover that folds into thirds or quarters to make the truck more aerodynamic and keep things secure when the hitch is out.

And stuff for inside the RV, like septic-safe toilet paper, and a collapsible dish drainer, and king-sized sheets.

And a platform to carry a scooter so I will have transportation when Mike is at work - and did I mention - a scooter?

And insurance to cover it all in case something bad happens.

It's amazing how the purchases started to multiply like a decapitated hydra. It's also amazing that we're probably not done.

So I wonder how many others were as naive as I? How many others were just buying a fifth wheel? I can't be the only sucker...

Sunday, November 20, 2011

0004 - Dropping the lbs

I'm starting to take this weight thing to a whole new level. Today I went through a bunch of magazine clippings... recipes... articles... craft projects, trimming off every spare centimeter of excess paper. As I did it I tossed the clippings into a plastic shopping bag because it's easier to contain that way, but it also made me realize how much all those scraps weighed. So now me trimming off excess white space isn't just some weird OCD tic of mine - it's actually important and/or useful. :)

Seriously though, I'm in the process of packing up the house bit by bit, and going through things to decide what stays and what goes is part of that process. Today I focused on getting rid of magazines and recipes I've held onto for years, and honestly, I found that some of them didn't interest me anymore anyway. So it begs the question of why I held onto them in the first place. Here's a non-paper example of my typical rationale: I had a t-shirt so threadbare it was almost transparent, but I held onto it, telling myself it was comfy and I shouldn't get rid of it until it completely fell apart. I've had it since the seventh grade, so it was an astounding twenty-six years old! I haven't worn it in over a year, so I finally threw it away (it was a sleep shirt and I tend to hold on to those for much longer than clothes I actually wear out in public). Anything still wearable that I decide to toss, I'll donate, so Goodwill is going to love me this year.

Getting started is always the hard part because I have to create a shift in my thinking, and I am sometimes illogically attached to things (as I've pointed out). In some ways I can understand the hoarding mindset. I don't like to let go of something because I'm afraid the moment I do, I'll need it or want it or miss it, plus it's genetic, my grandmother holds onto everything. By the same token, I hate clutter, so what that means is that I typically hide my clutter in drawers and closets and cabinets. In the very near future, I won't have all the nooks and crannies and hidey-holes I have now, so it's best to transition toward minimalism sooner rather than later.

Saturday, November 19, 2011

0003 - I got gadgets and doodads a-plenty

Weight is important in a fifth wheel... but so are having the conveniences of home, and sometimes the two seem diametrically opposed. I've found a lot of really cool gadgets, but only time will tell if we actually needed them or not. At this point I'm a newbie, so I'm sure in later posts I'll start to contradict much of what I've said early on. That won't make me a hypocrite will it?

One thing I'm completely enamored of are all the collapsible kitchen tools because they're lightweight and can be flattened out for storage. So far I've only purchased a collapsible dish drainer, which I think will be very handy because it sets up over the sink - no nasty dish mat to contend with and doesn't make the counter look cluttered (I hate clutter). But I'm also eyeing the collapsible salad spinner... it's just too pricey to tempt me into buying it at this point. I've gotten so used to paying half price for everything that, unless I can find something on sale, I pretty much put it on a wishlist and let it sit. I do love my salad spinner though. I go through salad eating phases, and not having watery lettuce may be worth it in the end.

Mike has a full-sized Keurig. He loves him some Keurig. I came across a single-serve version which has a smaller footprint and weighs less. We're looking into things like that as well... smaller versions of items we use on a daily basis. Upcoming Black Friday sales will probably supply us with a few inexpensive duplicates in miniature so I won't feel bad about having one for the RV and one for home use.

I'm thinking it's better to use electricity when possible, rather than draining the propane tanks, so I'm going to bring a crockpot and toaster oven along for cooking. Most of the time it will just be Mike and I, so our meals will be small anyway, and my toaster oven is also a convection oven and rotisserie. Also trying bring along the multi-taskers... food processor, stand mixer and attachments, instead of blender, hand mixer, pasta roller, etc.

That said, there may be times when we are boondocked and I will use the oven since electricity won't be available (until Mike installs solar panels and/or we get a generator). During those times we would also need to conserve water, so I found a good deal at PaperGoods.com and bought some paper plates and tinfoil cooking pans (they even have tinfoil muffin pans!).

I'm trying to think ahead as much as possible, but not having done this before it's hard to think of everything. Any suggestions from the peanut gallery? Things to avoid... sanity savers...?

Thursday, November 17, 2011

0002 - Games Do Not Become Us

Once we found the fifth wheel model we wanted, I Google'd it and kept clicking links until my eyes started to cross and the search term lost its meaning - not in the way a word repeated over and over again begins to sound foreign, but because Google eventually runs out of relevant results (or is that just me? have you ever tried it? pick a word and repeat it 20-30 times and let me know).

Every time I found a dealership that sold a 36RE with the features we wanted, I requested a quote. In my experience, RV dealerships are a lot like used car dealerships, they love to play games... and I don't. Only three of the dealerships quoted me a price... out of twenty. The rest said they couldn't send the price in an email because it was too low, or they asked me to call them, or they requested my phone number so they could call me. Those dealerships never heard back from me.

Some things I learned...
  • Many dealerships post a price that doesn't include freight, prep and document fees, so make sure you ask what that price does include because those fees can add another $2k to the cost of your RV. When I say freight, I mean the cost to ship it from the manufacturer to the dealership, much like the destination fee that an automobile dealership would charge. Shipping to you will be extra (if applicable), and don't forget the sales tax.
  • Prices vary wildly. Our fifth wheel had an average MSRP of around $75k. About half the dealerships online reduced the price to $67k, and the other half hovered between $55-57k. We got ours for considerably less - and we didn't have to haggle. It pays to do your research. Generally, you can find an RV for around 28% below MSRP if you are willing to shop around, at least at this point in the year; I've heard that July is also a good time to buy as that's the end of the model year for RV manufacturers. Make sure you compare the features too, if the dealer has installed additional options then the RV is going to cost more - but it's only worth more to you if you care about those options.
  • Be willing to walk away. You've heard it before, and trust me - it's true. I was probably $2,500 away from making a deal with a local dealership for a Keystone Montana, but the salesman wanted to play games. He would walk away to talk to his manager and come back with a deal so good he couldn't believe he could offer it to me at that price... but it wasn't what we wanted to pay. He asked what we would buy it for today - they like to throw that phrase at you - 'what would you buy it for today?' and 'here's what we'll do for you', so we made an offer and he came back about $7k too high. I walked away because he insulted my intelligence. Went home and searched for that model only to find that the very same dealership was offering that very same RV for only $2.5k above our offer. At that point I was about $4.5k worth of pissed off. The salesman called me two days after we bought the Cedar Creek to see if I was still interested. The answer was a resounding no.
  • Step inside an actual RV. We saw several we thought we liked online, but the one I thought was the front runner turned out to be a dud. Going to a dealership and looking around really helped us focus our search. It's incredibly difficult to specify all of the features you want in a search string, and there are tons of manufacturers out there... you can spend as much or as little as you want. Visiting a dealership is the only way to really get a feel for size and features... after that, the internet is your best friend, if nothing else you can play one dealer against another to see who wants your business more (as long as you're reasonable).
  • Don't forget about the R-values. If you are going to be somewhere really hot or really cold, you need the proper amount of insulation.
  • Think about how you're going to use the RV. We will be living in ours so we needed a floorplan that would give us a private space when my stepson, or anyone else, comes to visit; I wanted a bathroom that was a room unto itself, not one that was inside the master bedroom or one that didn't have a door between the two. We decided we liked the entertainment center to be in the front or the back of the RV, not on the side, so that when we're in the living area, our focus is away from the kitchen and dining rooms and it feels more like a separate room. We liked the open feel of a freestanding table and chairs versus the solid banquette-style dining area. Those became our absolutes. And then we discovered self-leveling jacks and that became an absolute. And L-shaped kitchens... and fireplaces... so we soon became very, very picky and were lucky to find an RV at all!
  • Don't tell the bank that you're going to live in your RV. It makes them nervous. Apparently a lot of people are buying RV's then not paying for them, and the banks can't find them to repossess. One bad apple spoils the whole party.
In the end, we bought our fifth wheel from Gillette's Interstate RV in Lansing, MI. Of all the dealerships, they had the best price, and they also stood out from the crowd. Kim sent prices and pictures of available RV's, and she patiently answered all twenty of my questions (promptly, I might add). There was no hard sell, no games. Even with the cost of shipping our CC to Houston, we still saved well over $10k off the average sales price. The financing was also easy. I was concerned about our ability to get a loan since we have bought quite a few things recently with the truck and the land and now an RV. I explained that we had the ability to pay, but our debt to credit ratio probably wouldn't seem appealing to a bank right now. Cindy knew of a lender that doesn't look at debt to credit, they look at credit score and payment history, so getting a loan was easy. Gillette has taken care of everything without having to be reminded (rare in my experience), they overnighted the loan documents, they set up the shipping according to my schedule. I couldn't be happier, so if you're looking for a recommendation or a place to start, there you go.

Wednesday, November 16, 2011

0001 - Contemplating Change

Understatement of the year: Mike and I have been juggling a lot lately.

As most of you know, he has been in Afghanistan since April, so we haven't been able to spend much time together outside of phone calls, emails, and tons of instant messaging. He doesn't seem to know how to find a job that isn't dangerous or far away (or often both), so when he told me he had already been approached about a job installing wind towers all over the United States once this final deployment was finished... I can't say I was thrilled. Being apart sucks. He is my best friend and I miss the crap out of him.

As he often does, he had a plan to address that concern before I even got the chance to voice it. Let me add, that sometimes his plans don't sound so appealing right off the bat, and often we have to work together to mold them into something palatable for both of us, but this one was pretty solid from the get-go and we only had to tweak it a little here and there. Mostly I had to overcome... me... and step further outside of my comfort zone (he's become a master at coaxing me outside my boundaries, he's like the Kristy Whisperer).

Our original plan was to find 150 acres in Tennessee, a place to build our house, and also build a sanctuary for wolves and wolf hybrids (Nashoba Refuge). We were hoping we could find land, get jobs, and sell our house all at about the same time - no one has ever accused us of having lowered expectations. (you sang it, didn't you? hooray for Mad TV!)

His new suggestion was that we find a smaller plot of land, buy a fifth wheel, and call that home instead of renting something until we could identify the land we want and get our house built. When he is gone for short periods of time, or is working close to home, we will be on our property. If he's gone for more than a night or two, we hook up 'the house' and off we go. I get to come along, and I don't have to worry about the cats because they come along too. Voila - that solved the issue of being apart.

Of course, being mobile like that means that, unless I can broker a deal with my current employer, or find a very special set of circumstances with another... for the first time since I turned sixteen... I won't have a job. It's both exciting and nightmarish to contemplate. At the same time, it gives us a more certain date of departure... instead of 'whenever we can make x, y and z happen', now it's 'sometime in April'. Not having to worry about finding a job has lifted a massive weight from my shoulders.

At this point we're in the process of 'getting there'. In the last month we purchased an F-350 (diesel), a fifth wheel (Cedar Creek 36RE), and an 8-acre spread about an hour east of Nashville. It feels like we're running a marathon between budgeting for it all, making offers and counteroffers, making sure the money gets where it needs to be, title changes, getting hitches installed, and arranging for shipping and storage. Our offer on the land was just accepted yesterday, so when all of our contingencies are satisfied that creates a whole new set of tasks: installing septic, running power lines and water, building a pad for the RV, and a secure storage building for all our stuff, two acres are already cleared so at least we don't have to worry about that. As far away as April seems now... it will be here in no time, because we have too much to do.

The fun part is that it's ALL new to us. I've lived in houses with slab foundations, or in apartments, all my life... places that are completely stationary (even during hurricanes), where everything nasty can be flushed down the drain with a single lever pull. Neither of us has so much as spent the night in an RV, let alone towed one behind us and operated all the doodads and gizmos. Adjusting to life in a fifth wheel is going to be (to quote my friend Debra) int-er-est-ing, to say the least. We bought one that is as homey as we could find, where the living areas are fairly defined - the kitchen is beside the living room, not in it, and the bathroom is a unit unto itself, instead of a booth, we have freestanding dining room table and chairs. At 39-feet long, with three monster slides, it's still not very big when compared to a house... not when we'll be living in it 24/7... me, Mike, Gracie and Daphne (our two cats). You can already begin to imagine the future posts, can't you? "Hey -what's this lever do? and other fun questions"... "Lesson #1 - Do NOT look directly into the hose"... "Fifth wheel got a little tipsy last night"... "Hey baby, can you back that thang up?"

I imagine we'll see lots of interesting things out on the road, I'll have to adapt to an RV kitchen, we'll have lots of new experiences learning about RV life as we go... the perils of parking... the best campsites... neighbors at the RV parks... new WalMarts with new butt cracks (some things can't be unseen)... me learning to ride a scooter... and all that is going to be fodder for the blog whether it irritates me or makes me laugh or even cry. This is where our friends and family can come to keep up with us on the road (but emails and phone calls are welcome too).

Oh, and Sliding Down the Highway Sideways in a Canoe... you're probably wondering where the hell that came from. My friends and I had all kinds of catchphrases and silly sayings during our college years - which I cataloged lest they were forever lost someday... This one almost was lost, and it drove me crazy, because I could remember just enough of it to keep me up at night trying to figure out the rest. So here it is in all its glory:

You're going down the highway sideways in a canoe - how many pancakes does it take to cover a dog's house? True or false? True or false? That is absolutely incorrect! The answer is D: It has nothing to do with why there are screen doors on submarines or why motorcycles have t-tops!

And now you know...